Frequently Asked Questions
We're often asked about how we work and what you can expect when you work with Rayzor's Edge Tree Service. Below are answers to questions you may have, but if you don't see the answer you're looking for, please give us a call at 203-418-7491.
Insurance, Payment options & Proposals
Yes. Rayzor's Edge Tree Service carries worker's compensation insurance for all employees, as well as full liability insurance specifically for tree work.
You can see our Certificate of Insurance here >
For more information on the types of insurance tree care companies in Connecticut should carry, see this article >
We accept Visa, Mastercard and American Express credit cards, as well as personal or business checks.
We cannot give an estimate for tree services over the phone. Every situation is different so we need to examine the tree(s) and surrounding area before we can give you a quote.
There are 4 simple ways to accept a proposal for tree work, tree health care or tick control treatments.
- Use the online form to approve your proposal if you are accepting it in its entirety exactly as written.
- Print the proposal, sign it and mail the signed document to 335 Sniffens La, Stratford, CT 06615
- Print and sign the proposal, then scan it and return it to us via email
- Print and sign the proposal, snap a photo of the signed document and then return it via email
If you would like any changes to the proposal, please call our office to discuss options as it may change the price and scheduling of the work.
About Tree Work
Yes. Connecticut's Arborist Law requires that, in order to “advertise, solicit or contract” to do arboriculture in the state, an individual must be a Connecticut Licensed Arborist.
Arborists are knowledgeable about tree health, including how to protect your trees from insects and diseases that can cause problems. They're also experts in tree care techniques, such as how to properly prune, brace, cable and fertilize trees. Many arborists are also experts in tree removals, due to their understanding of tree structure, tree mechanics and tree safety.
To protect yourself, always hire a tree care company with at least one CT Licensed Arborist to do tree work on your property.
That depends on where you live and what work will be done.
We'll help you determine whether or not permits or authorizations are needed to perform the work.
You'll then be responsible for securing those permits or authorizations and providing Rayzor's Edge with copies.
Generally not. We use special ground protection "mats" that are specifically designed for heavy trucks and equipment and will minimize the possibility of any ruts in your lawn. However, there are sometimes situations where damage is beyond our control, such as ruts in the lawn due to wet conditions, or cracks in paved surfaces due to unforeseen issues with the underlying surface.
As far as the tree itself, there should be little to no lawn damage. We use ropes and pulleys to lower branches and wood safely. I say little because once we get to the base of the tree trunk and we have to push pieces off, some impressions will be made from the weight. We will rake the area after finishing the work but there may still be some depressions.
That means we rake all lawn areas, clear streets and sidewalks, and remove all brush, branches, and logs from your property.
Yes, we work through the winter. Just like the other times of the year, we are at the mercy of the weather. We work when it's safe enough. This means that it needs to be above freezing and no snow in the trees, unless it is an emergency. Sometimes, working in the winter is better. The ground is frozen and there are no leaves on the trees, which means less material when we are chipping the brush. Regardless of the season, call us for a free quote!
If there are any animals on the property, please let us know before we come out to provide an estimate. All animals must be brought indoors or contained before staff arrive.
Some animals find the noise and activity associated with tree work to be distressing. Please ensure that all animals are kept well away from the work zone while our crew is on site.
It's always a good idea to contact Call Before You Dig (call 811) to get underground utility lines marked before stump grinding, tree removal or large pruning jobs.
If you have any underground sprinklers, drain lines, invisible fences, septic fields or underground cables, those should also be marked or mapped.
Unless the underground lines and structures are adequately and accurately marked or mapped, and that information is presented to our crew before work starts, we can't be responsible for any damage caused during performance of the work.
Still have questions? Just give us a call at 203-258-5584!
